Difference between revisions of "JComm Call Overview"
| Line 58: | Line 58: | ||
*For text messages only, if the status is Success, that means that the '''carrier''' for the phone number received it. If the text did not make it to the customer's phone, the usual culprit is that the carrier is automatically blocking SMS messages from broadcast numbers (5 digit). This can only be resolved by contacting the carrier directly and making sure nothing is being blocked. Aside from that, poor reception could also be the issue, especially if this issue only occurs sporadically. | *For text messages only, if the status is Success, that means that the '''carrier''' for the phone number received it. If the text did not make it to the customer's phone, the usual culprit is that the carrier is automatically blocking SMS messages from broadcast numbers (5 digit). This can only be resolved by contacting the carrier directly and making sure nothing is being blocked. Aside from that, poor reception could also be the issue, especially if this issue only occurs sporadically. | ||
| − | + | *For text messages only, if the status is DNS (Do not send), then the customer typed in "Block" when a text message was previously received so now they are blocked. | |
| − | '''Fails''' - Is the total number of messages attempted and not delivered to any contact. This includes messages that were not answered do to | + | '''Fails''' - Is the total number of messages attempted and not delivered to any contact. This includes messages that were not answered do to Opt out and bad phone numbers. |
'''Optout''' - Is the number of calls that are opted out of by contact. | '''Optout''' - Is the number of calls that are opted out of by contact. | ||
Revision as of 10:20, 3 April 2019
This report will give the user a review of JCall statistics.
Video
Menu Location
On the left navigation panel, select Communication > Count > JComm Call Overview.
Setup Options
Year - Defaults to the current year. A prior year may be accessed by clicking in the field and making the appropriate selection from the drop down list.
District - Default value is based on the user's security settings. It will be limited to their district only.
School - Default value is based on the user's security settings. If the user is assigned to a school, the school default value will be their school site code.
From Date and To Date - A set of dates that limits the selection of records for the report to a beginning date (from) and an ending date (to) range.
OK - Click to continue
To find definitions for standard setup values, follow this link: Standard Setup Options.
Main
Column Headers
The summary of calls/emails made will be displayed. Click on the counts to see more detailed information.
Sch - School site number
Student Name - Student's full name
Total - Number of messages created
Process - Is the total number of messages processed to be called.
Group - Is the total number of messages to be called after messages are grouped.
AT - Is the total number of attendance messages processed.
DI - Is the total number of discipline messages processed.
GR - Is the total number of grade messages processed.
Staff - Is the total number of staff messages processed.
Pending - Is the number of messages currently being delivered.
Success - Is the number of messages attempted and delivered to at least one contact method.
- For text messages only, if the status is Success, that means that the carrier for the phone number received it. If the text did not make it to the customer's phone, the usual culprit is that the carrier is automatically blocking SMS messages from broadcast numbers (5 digit). This can only be resolved by contacting the carrier directly and making sure nothing is being blocked. Aside from that, poor reception could also be the issue, especially if this issue only occurs sporadically.
- For text messages only, if the status is DNS (Do not send), then the customer typed in "Block" when a text message was previously received so now they are blocked.
Fails - Is the total number of messages attempted and not delivered to any contact. This includes messages that were not answered do to Opt out and bad phone numbers.
Optout - Is the number of calls that are opted out of by contact.
Calls Deliv -Is the number of calls that are answered by a human or machine.
Calls Fail Is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers.
Emails - Is the number of emails delivered.
BadE - Is the number of emails that failed.
BadP - Is the number of students with no contact information.
A breakdown of the specific messages made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
Click Print to print the summary report and any of the breakdown lists.
To find definitions of commonly used column headers, follow this link: Common Column Headers.
Bottom
Setup - Click to go back to the Setup box.
Print - This will allow the user to print the report.
Help - Click to view written instructions and/or videos.
Refresh - Click this button to update the list on the screen with the latest data.
