Difference between revisions of "JCall Reporting"
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*Calls may be listed with zero calls processed. This may be because the calls have not been completed or because the district has blocked that type of call from being delivered. Check [[Communication Configuration]] settings. | *Calls may be listed with zero calls processed. This may be because the calls have not been completed or because the district has blocked that type of call from being delivered. Check [[Communication Configuration]] settings. | ||
*Examples of the '''Status'''column: | *Examples of the '''Status'''column: | ||
| − | '''Expired''' which means that the call did not have enough time to go out before the '''Stop''' time expired. The '''Stop''' time would be indicated in the [[Communication Configuration]] settings. | + | :'''Expired''' which means that the call did not have enough time to go out before the '''Stop''' time expired. The '''Stop''' time would be indicated in the [[Communication Configuration]] settings. |
'''Undelivered''' - tried to send but could not so contact the cell phone company (was delivered to phone company but did not make it to the user`s cell phone) | '''Undelivered''' - tried to send but could not so contact the cell phone company (was delivered to phone company but did not make it to the user`s cell phone) | ||
'''Opt Out''' - opted out due to [[Student Master]] permissions | '''Opt Out''' - opted out due to [[Student Master]] permissions | ||
Revision as of 14:40, 18 August 2021
This program will provide a way for a school to view all calls/emails/texts generated by the JCALL system. It is much simpler with the data it shows from the JComm Call Overview Report. It will break down the calls/emails and show who created the message, when it was created, when it was scheduled to be delivered, the type of the call, and how many calls were processed. Clicking on the row will provide a graphical breakdown of the messages and how many were delivered, unanswered, and machine answered.
Menu Location
On the left navigation panel, select Communication > Counts > JCall Reporting.
Setup Options
Year - Defaults to the current year. A prior year may be accessed by clicking in the field and making the appropriate selection from the drop down list.
District - Default value is based on the user's security settings. It will be limited to their district only.
School - Default value is based on the user's security settings. If the user is assigned to a school, the school default value will be their school site code.
Arena - Select the arena to view in the report. AT - Attendance, DI - Discipline, EV - Student Events, GR - Grades, ST - Staff and GE - Group Events which works slightly different from the other arenas.
- GE - Reflects messages generated to students by teachers via Mobile.
Select Student - Click in box to select students.
Select Staff - Click in box to select staff member(s).
From Date and To Date - A set of dates that limits the selection of records for the report to a beginning date (from) and an ending date (to) range.
Show Only Bus Calls - Select to show only calls/texts marked as `bus calls`. Bus numbers were previously chosen in the set up box of the Student Event Messages under Filters (AM or PM bus) when the call/text was sent out.
OK Click to continue
To find definitions for standard setup values, follow this link: Standard Setup Options.
Main
Column Headers
Schedule Date - The date the message was scheduled to be delivered.
Create Date - The date the message was created.
Created By - The person or program that created the message.
Title - Title of the call being made.
Call Description - A short description of the call being made (Usually only applies to event calls).
Arena - The category that a message is associated with. AT = Attendance, DI = Discipline, GR = Grades, EV = Events, ST = Staff and GE = Group Events.
Code - Arenas are then broken into numerical subcategories. i.e. AT014 is a tardy attendance call.
Call Type - This field denotes whether the message is Text To Voice, Voice Recorded, SMS Text Message or Email.
Voice ID - Voice recorded ID number.
Calls Processed - The number of messages processed and sent out. Click on the number to view the students who were called and other details.
- Calls may be listed with zero calls processed. This may be because the calls have not been completed or because the district has blocked that type of call from being delivered. Check Communication Configuration settings.
- Examples of the Statuscolumn:
- Expired which means that the call did not have enough time to go out before the Stop time expired. The Stop time would be indicated in the Communication Configuration settings.
Undelivered - tried to send but could not so contact the cell phone company (was delivered to phone company but did not make it to the user`s cell phone) Opt Out - opted out due to Student Master permissions
- For text messages only, if the status is DNS (Do Not Send), then the customer typed in "Block" when a text message was previously received so now they are blocked. Now the carrier is automatically blocking SMS messages from broadcast numbers using a 5 digit number.
- Removing the DNS block is a 2 step process.
- First, the owner of the phone number needs to text the word START to 95664 to resubscribe to text messages for the carrier.
- Second, send JCampus a list of the DNS numbers that need to be unblocked, so JCampus can forward that information to our call/text provider so that they can remove the block on their end as well.
- Once both steps are complete, the text messages should start going through again.
Anything marked as a duplicate means it has already tried to send that message to that same number. DNS Duplicate means a duplicate of a number for Do Not Send that has already been called. Machine (voice mail or answering machine) Duplicate means a duplicate of a number for Machine that has already been called.
- The drop-down report will now allow the actual message to wrap, allowing the user to review the entire message.
To find definitions of commonly used column headers, follow this link: Common Column Headers.
Bottom
Setup - Click to go back to the Setup box.
Print - This will allow the user to print the report.
Help - Click to view written instructions and/or videos.
Refresh - Click this button to update the list on the screen with the latest data.
