JComm Call Overview

How-to

1. Log in to your district’s WebPams page
2. On the left, click on "Communication"
3. Under the heading "List", click on "JComm Call Overview"
4. Verify year, district, and school in the setup box
5. Enter a date range

• Click OK • The summary of calls made will be displayed. o Process column—Total number of messages processed to be called. o Group Column—Total number of messages to be called after messages are grouped. o AT column—total number of attendance messages processed o DI column—total number of discipline messages processed o EV column—Total number of event messages processed o GR column—total number of grade messages processed o Staff column—total number of staff messages processed o Fails column—total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers. o Success column—number of messages attempted to call and delivered to at least one contact method. o Optout column—number of calls that are opted out of by contact o Calls delivered column—number of calls that are answered by a human or machine o Calls failed column—number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers. o Emails column—number of emails delivered. o Bad emails column—number of emails that failed o BadP column—number of students with no contact information • You can get a breakdown of the specific calls made to parents and/or guardians by clicking in the cell for any of the counts on the report. • You can print the summary report and any of the breakdown lists