JComm Call Overview
How-to
- Log in to your district’s WebPams page
- On the left, click on "Communication"
- Under the heading "List", click on "JComm Call Overview"
- Verify year, district, and school in the setup box
- Enter a date range
• Click OK • The summary of calls made will be displayed. o Process column—Total number of messages processed to be called. o Group Column—Total number of messages to be called after messages are grouped. o AT column—total number of attendance messages processed o DI column—total number of discipline messages processed o EV column—Total number of event messages processed o GR column—total number of grade messages processed o Staff column—total number of staff messages processed o Fails column—total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers. o Success column—number of messages attempted to call and delivered to at least one contact method. o Optout column—number of calls that are opted out of by contact o Calls delivered column—number of calls that are answered by a human or machine o Calls failed column—number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers. o Emails column—number of emails delivered. o Bad emails column—number of emails that failed o BadP column—number of students with no contact information • You can get a breakdown of the specific calls made to parents and/or guardians by clicking in the cell for any of the counts on the report. • You can print the summary report and any of the breakdown lists
