DHH VPN Access Directions

Follow the directions below to get access to the DHH's VPN in order to download monthly Medicaid eligibility files.

1. Please have these two forms completed and email back to Stephanie Mouton (DHH RATE).
   • VPN Access Request Form
   • VPN User Agreement
2. Once Stephanie received both forms, the Appointing Authority in her section will have it approved.
3. Stephanie will then forward these 2 documents in electronic format to us for further set up.
4. Users have to complete both of these forms and sign. Then the Access request form will need to be completed by the Appointing Authority and signed.
5. Users will also need to provide the following screenshots to prove their system is VPN security compliant:
   • Proof that BitLocker or another full-disk encryption software is installed/enabled
   • Proof that they have their virus protection updated
   • Proof that they have the latest windows updates
6. Once we receive the completed forms and screenshot, we will then request Tech Support to create an AD account and send the instructions for downloading the VPN client.
   • This download will work for Windows 7 and 8.
   • If users have Windows 10, users will need to get VPN working via their IT staff and we would send them the DHH profile to be added.