JCall Reporting

This program will provide a way for a school to view all calls/emails/texts generated by the JCALL system. It is much simpler with the data it shows from the JComm Call Overview Report. It will break down the calls/emails and show who created the message, when it was created, when it was scheduled to be delivered, the type of the call, and how many calls were processed. Clicking on the row will provide a graphical breakdown of the messages and how many were delivered, unanswered, and machine answered.

Menu Location

On the left navigation panel, select Communication > Counts > JCall Reporting.

Setup Options

Year - Defaults to the current year. A prior year may be accessed by clicking in the field and making the appropriate selection from the drop down list.

District - Default value is based on the user's security settings. It will be limited to their district only.

School - Default value is based on the user's security settings. If the user is assigned to a school, the school default value will be their school site code.

Arena - Select the arena to view in the report. AT - Attendance, DI - Discipline, EV - Student Events, GR - Grades, ST - Staff and GE - Group Events which works slightly different from the other arenas.

• GE - Reflects messages generated to students by teachers via Mobile.

Call Type - Filter list to only calls with this call type.

Select Student - Click in box to select students.

Select Staff - Click in box to select staff member(s).

From Date and To Date - A set of dates that limits the selection of records for the report to a beginning date (from) and an ending date (to) range.

Show Duplicates - Selecting this option will also show all records that were filtered out to ensure only one call/message was sent per number.

Show Only Bus Calls - Select to show only calls/texts marked as `bus calls`. Bus numbers were previously chosen in the set up box of the Student Event Messages under Filters (AM or PM bus) when the call/text was sent out.

OK Click to continue

To find definitions for standard setup values, follow this link: Standard Setup Options.

Main

Column Headers

Schedule Date - The date and time the call is scheduled to run.

Create Date - The date and time the message was created.

Created By - The username of the person who created this communication.

Create School - The user's security school who created this communication.

Title - Title of the call being made.

Call Description - A short description of the call being made (Usually only applies to event calls).

Arena - The category that a message is associated with. AT = Attendance, DI = Discipline, GR = Grades, EV = Events, ST = Staff and GE = Group Events.

Code - Arenas are then broken into numerical subcategories. i.e. AT014 is a tardy attendance call.

Call Type - The delivery method used for this call. This field denotes whether the message is Text To Voice, Voice Recorded, SMS Text Message or Email.

Voice ID - Voice recorded message ID number.

Calls Processed - The number of messages processed and sent out. Click on the number to view the students who were called and other details. See picture below.

• Calls may be listed with zero calls processed. This may be because the calls have not been completed or because the district has blocked that type of call from being delivered. Check Communication Configuration settings.

SMS Text Status column examples:

• Delivered - Message was delivered to the user`s call carrier. Once the carrier accepts the message, we are no longer involved in the sending of the message. If they are still not receiving the messages, it would have to be an issue with the carrier or cell phone.

NOTE that for the SMS text message, the completed time is the time that the link in the SMS message was clicked on, not when it was delivered. This only applies to SMS messages that were sent with a weblink and have a status of READ. All other completed times are when the message/call was actually delivered.

• Read - Message was read by the person sent to.
• Undelivered - Tried to send but could not so contact the cell phone company (message was delivered to phone company but did not make it to the user`s cell phone).
• Failed - Message failed to make it to the call provider.
• Expired - The call did not have enough time to go out before the Stop time expired. The Stop time would be indicated in the Communication Configuration settings.
• Opt Out - The student opted out due to Student Master permissions.
• Unsubscribed - This is a result of the parent typing in Stop to the last text message. To start again, the parent would need to use the district`s specifically designated 800, 844, etc. number and type in Start to have it start sending to them again.
• Duplicate- Anything marked with a duplicate means it has already tried to send that message to that same number. DNS Duplicate means a duplicate of a number for Do Not Send that has already been called. Machine (voice mail or answering machine) Duplicate means a duplicate of a number for Machine that has already been called.

The drop-down report will now allow the actual message to wrap, allowing the user to review the entire message.

To find definitions of commonly used column headers, follow this link: Common Column Headers.

Bottom

Setup - Click to go back to the Setup box.

Print - This will allow the user to print the report.

Help - Click to view written instructions and/or videos.

Refresh - Click this button to update the list on the screen with the latest data.

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