Difference between revisions of "JComm Call Overview"

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(Created page with "===How-to=== #Log in to your district’s WebPams page #On the left, click on "Communication" #Under the heading "List", click on "JComm Call Overview" #Verify year, district, a...")
 
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#On the left, click on "Communication"
 
#On the left, click on "Communication"
 
#Under the heading "List", click on "JComm Call Overview"
 
#Under the heading "List", click on "JComm Call Overview"
−
#Verify year, district, and school in the setup box
+
#Once the setup box appears, the following data should be set appropriately to receive accurate data:
−
#Enter a date range
+
#*“Year” should be set to the school year in which the report data need to be collected from
−
• Click OK
+
#*“District” and “School” should be defaulted based on the users security information
−
• The summary of calls made will be displayed.
+
#*"From" should be set to the first date of the calls that need to be reviewed
−
o Process column—Total number of messages processed to be called.
+
#*"To" should be set to the last date of the calls that need to be reviewed
−
o Group Column—Total number of messages to be called after messages are grouped.
+
#*Click "OK"
−
o AT column—total number of attendance messages processed
+
#The summary of calls made will be displayed
−
o DI column—total number of discipline messages processed
+
#*"Process" is the total number of messages processed to be called
−
o EV column—Total number of event messages processed
+
#*"Group" is the total number of messages to be called after messages are grouped
−
o GR column—total number of grade messages processed
+
#*"AT" is the total number of attendance messages processed
−
o Staff column—total number of staff messages processed
+
#*"DI" is the total number of discipline messages processed
−
o Fails column—total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers.
+
#*"EV" is the total number of event messages processed
−
o Success column—number of messages attempted to call and delivered to at least one contact method.
+
#*"GR" is the total number of grade messages processed
−
o Optout column—number of calls that are opted out of by contact
+
#*"Staff" is the total number of staff messages processed
−
o Calls delivered column—number of calls that are answered by a human or machine
+
#*"Fails" is the total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers
−
o Calls failed column—number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers.
+
#*"Success" is the number of messages attempted to call and delivered to at least one contact method
−
o Emails column—number of emails delivered.
+
#*"Optout" is the number of calls that are opted out of by contact
−
o Bad emails column—number of emails that failed
+
#*"Calls Deliv" is the number of calls that are answered by a human or machine
−
o BadP column—number of students with no contact information
+
#*"Calls Fail" is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers
−
• You can get a breakdown of the specific calls made to parents and/or guardians by clicking in the cell for any of the counts on the report.
+
#*"Emails" is the number of emails delivered
−
• You can print the summary report and any of the breakdown lists
+
#*"BadE" is the number of emails that failed
 +
#*"BadP" is the number of students with no contact information
 +
#A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report
 +
#Click "Print" to print the summary report and any of the breakdown lists

Revision as of 08:22, 3 March 2012

How-to

  1. Log in to your district’s WebPams page
  2. On the left, click on "Communication"
  3. Under the heading "List", click on "JComm Call Overview"
  4. Once the setup box appears, the following data should be set appropriately to receive accurate data:
    • “Year” should be set to the school year in which the report data need to be collected from
    • “District” and “School” should be defaulted based on the users security information
    • "From" should be set to the first date of the calls that need to be reviewed
    • "To" should be set to the last date of the calls that need to be reviewed
    • Click "OK"
  5. The summary of calls made will be displayed
    • "Process" is the total number of messages processed to be called
    • "Group" is the total number of messages to be called after messages are grouped
    • "AT" is the total number of attendance messages processed
    • "DI" is the total number of discipline messages processed
    • "EV" is the total number of event messages processed
    • "GR" is the total number of grade messages processed
    • "Staff" is the total number of staff messages processed
    • "Fails" is the total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers
    • "Success" is the number of messages attempted to call and delivered to at least one contact method
    • "Optout" is the number of calls that are opted out of by contact
    • "Calls Deliv" is the number of calls that are answered by a human or machine
    • "Calls Fail" is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers
    • "Emails" is the number of emails delivered
    • "BadE" is the number of emails that failed
    • "BadP" is the number of students with no contact information
  6. A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report
  7. Click "Print" to print the summary report and any of the breakdown lists
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