Difference between revisions of "JComm Call Overview"
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__NOTOC__ | __NOTOC__ | ||
| − | ===Video | + | ====Video==== |
[[media:CO-JCommCallOverview 1.mov|JComm Call Overview video]] | [[media:CO-JCommCallOverview 1.mov|JComm Call Overview video]] | ||
| − | === | + | ====Getting Started==== |
#Log into WebPams page. | #Log into WebPams page. | ||
#On the left, click on '''Communication'''. | #On the left, click on '''Communication'''. | ||
#Under the heading '''Count''', click on '''JComm Call Overview'''. | #Under the heading '''Count''', click on '''JComm Call Overview'''. | ||
| − | ====Setup | + | ====Setup Options==== |
#'''Year''' should be set to the school year in which the report data needs to be collected from. | #'''Year''' should be set to the school year in which the report data needs to be collected from. | ||
#'''District''' and '''School''' should be defaulted based on the users security information. | #'''District''' and '''School''' should be defaulted based on the users security information. | ||
| Line 15: | Line 15: | ||
#Click '''OK'''. | #Click '''OK'''. | ||
| − | ==== | + | ====JComm Call Overview Screen Features==== |
#The summary of calls made will be displayed. | #The summary of calls made will be displayed. | ||
#'''Process''' is the total number of messages processed to be called. | #'''Process''' is the total number of messages processed to be called. | ||
Revision as of 05:51, 8 February 2014
Video
Getting Started
- Log into WebPams page.
- On the left, click on Communication.
- Under the heading Count, click on JComm Call Overview.
Setup Options
- Year should be set to the school year in which the report data needs to be collected from.
- District and School should be defaulted based on the users security information.
- From should be set to the first date of the calls that need to be reviewed.
- To should be set to the last date of the calls that need to be reviewed.
- Click OK.
JComm Call Overview Screen Features
- The summary of calls made will be displayed.
- Process is the total number of messages processed to be called.
- Group is the total number of messages to be called after messages are grouped.
- AT is the total number of attendance messages processed.
- DI is the total number of discipline messages processed.
- EV is the total number of event messages processed.
- GR is the total number of grade messages processed.
- Staff is the total number of staff messages processed.
- Pending is the number of messages currently being delivered.
- Success is the number of messages attempted to call and delivered to at least one contact method.
- Fails is the total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers.
- Optout is the number of calls that are opted out of by contact.
- Calls Deliv is the number of calls that are answered by a human or machine.
- Calls Fail is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers.
- Emails is the number of emails delivered.
- BadE is the number of emails that failed.
- BadP is the number of students with no contact information.
- A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
- Click Print to print the summary report and any of the breakdown lists.
