Difference between revisions of "JComm Call Overview"

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====JComm Call Overview Screen Features====
 
====JComm Call Overview Screen Features====
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#The summary of calls made will be displayed.
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#The summary of calls/emails made will be displayed.
 
#'''Process''' is the total number of messages processed to be called.
 
#'''Process''' is the total number of messages processed to be called.
 
#'''Group''' is the total number of messages to be called after messages are grouped.
 
#'''Group''' is the total number of messages to be called after messages are grouped.
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#'''Staff''' is the total number of staff messages processed.
 
#'''Staff''' is the total number of staff messages processed.
 
#'''Pending''' is the number of messages currently being delivered.
 
#'''Pending''' is the number of messages currently being delivered.
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#'''Success''' is the number of messages attempted to call and delivered to at least one contact method.
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#'''Success''' is the number of messages attempted and delivered to at least one contact method.
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#'''Fails''' is the total number of messages attempted to call and not delivered to any contact.  This includes messages that were not answered do to Optout and bad phone numbers.
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#'''Fails''' is the total number of messages attempted and not delivered to any contact.  This includes messages that were not answered do to Optout and bad phone numbers.
 
#'''Optout''' is the number of calls that are opted out of by contact.
 
#'''Optout''' is the number of calls that are opted out of by contact.
 
#'''Calls Deliv''' is the number of calls that are answered by a human or machine.
 
#'''Calls Deliv''' is the number of calls that are answered by a human or machine.
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#'''BadE''' is the number of emails that failed.
 
#'''BadE''' is the number of emails that failed.
 
#'''BadP''' is the number of students with no contact information.
 
#'''BadP''' is the number of students with no contact information.
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#A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
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#A breakdown of the specific messages made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
 
#Click '''Print''' to print the summary report and any of the breakdown lists. To find the print instructions, follow this link: '''<span style="background:yellow">[[Standard Print Options]]</span>'''.
 
#Click '''Print''' to print the summary report and any of the breakdown lists. To find the print instructions, follow this link: '''<span style="background:yellow">[[Standard Print Options]]</span>'''.
 
   
 
   

Revision as of 05:12, 30 December 2016

Video

JComm Call Overview video

Getting Started

On the left, click on Communication. Under the heading Count, click on JComm Call Overview.


Setup Box Options

To find definitions for standard setup values, follow this link: Standard Setup Options.

Click the OK to advance to the next screen.


JComm Call Overview Screen Features

  1. The summary of calls/emails made will be displayed.
  2. Process is the total number of messages processed to be called.
  3. Group is the total number of messages to be called after messages are grouped.
  4. AT is the total number of attendance messages processed.
  5. DI is the total number of discipline messages processed.
  6. EV is the total number of event messages processed.
  7. GR is the total number of grade messages processed.
  8. Staff is the total number of staff messages processed.
  9. Pending is the number of messages currently being delivered.
  10. Success is the number of messages attempted and delivered to at least one contact method.
  11. Fails is the total number of messages attempted and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers.
  12. Optout is the number of calls that are opted out of by contact.
  13. Calls Deliv is the number of calls that are answered by a human or machine.
  14. Calls Fail is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers.
  15. Emails is the number of emails delivered.
  16. BadE is the number of emails that failed.
  17. BadP is the number of students with no contact information.
  18. A breakdown of the specific messages made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
  19. Click Print to print the summary report and any of the breakdown lists. To find the print instructions, follow this link: Standard Print Options.




JCampus / Communication

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