Difference between revisions of "JComm Call Overview"
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#'''BadP''' is the number of students with no contact information. | #'''BadP''' is the number of students with no contact information. | ||
#A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report. | #A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report. | ||
| − | #Click '''Print''' to print the summary report and any of the breakdown lists. | + | #Click '''Print''' to print the summary report and any of the breakdown lists. To find the print instructions, follow this link: '''<span style="background:yellow">[[Standard Print Options]]</span>'''. |
| + | |||
Revision as of 16:11, 7 January 2016
Video
Getting Started
- On the left, click on Communication.
- Under the heading Count, click on JComm Call Overview.
Setup Options
- Year should be set to the school year in which the report data needs to be collected from.
- District and School should be defaulted based on the users security information.
- From should be set to the first date of the calls that need to be reviewed.
- To should be set to the last date of the calls that need to be reviewed.
- Click OK.
JComm Call Overview Screen Features
- The summary of calls made will be displayed.
- Process is the total number of messages processed to be called.
- Group is the total number of messages to be called after messages are grouped.
- AT is the total number of attendance messages processed.
- DI is the total number of discipline messages processed.
- EV is the total number of event messages processed.
- GR is the total number of grade messages processed.
- Staff is the total number of staff messages processed.
- Pending is the number of messages currently being delivered.
- Success is the number of messages attempted to call and delivered to at least one contact method.
- Fails is the total number of messages attempted to call and not delivered to any contact. This includes messages that were not answered do to Optout and bad phone numbers.
- Optout is the number of calls that are opted out of by contact.
- Calls Deliv is the number of calls that are answered by a human or machine.
- Calls Fail is the number of calls that did not get answered. This number does not include calls that were opted out or failed due to bad phone numbers.
- Emails is the number of emails delivered.
- BadE is the number of emails that failed.
- BadP is the number of students with no contact information.
- A breakdown of the specific calls made to parents and/or guardians can be retrieved by clicking in the cell for any of the counts on the report.
- Click Print to print the summary report and any of the breakdown lists. To find the print instructions, follow this link: Standard Print Options.
